Privacy Policy

Last updated: 2025

At MODD Maintenance (“we”, “our”, “us”), we are committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

We may collect and process the following information:

Identity Data: name, business name, role or title.
Contact Data: phone number, email address, service address and billing details.
Service & Job Data: information relating to beer system work, cool room maintenance, emergency repairs, breakdown details, and booking history.
Technical Data: IP address, browser type and basic website analytics.
Communication Data: call logs, enquiry details and service correspondence.

How We Use Your Information

To provide beer line cleaning, tap servicing, cool room maintenance and related services.
To book jobs, respond to enquiries and manage ongoing maintenance schedules.
To communicate with you regarding breakdowns, service updates or job confirmations.
To issue invoices, manage payments and maintain business records.
To comply with legal, tax and operational obligations.
To improve our website, customer service and business processes.

Lawful Basis for Processing

Contractual Necessity – to deliver services or respond to enquiries.
Legitimate Interests – to operate efficiently, maintain systems and improve service delivery.
Consent – when you opt-in to receive updates or marketing (if applicable).
Legal Obligation – to meet regulatory and tax requirements.

Sharing Your Information

We do not sell your personal information. We may share your details with:

Subcontractors or technicians assisting with service work.
Suppliers involved in delivering parts or equipment.
IT service providers supporting our website or communication systems.
Accountants, advisors or legal representatives where required.
Regulatory authorities when legally obligated.

Data Retention

We retain personal data only as long as necessary to provide our services and meet legal, financial and operational requirements. Job records, invoices and service history may be kept for statutory accounting and auditing periods.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure. Access is limited to staff, contractors or service partners who require the information to perform their duties.

Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your information where appropriate.
Opt out of marketing or communication lists.
Raise concerns about how your data is being handled.

To exercise any of these rights, please contact us using the details below.

Cookies & Website Use

Our website may use cookies for analytics and functionality. You can adjust your browser settings to refuse cookies, though some website features may not function fully.

Contact Us

MODD Maintenance
Phone: 0400 084 845
Email: info@moddmaintenance.com.au
Services: Beer system maintenance, cool room servicing, emergency repairs, parts & replacements.

If you have concerns about how we handle your information, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au